Shipping faqs & Information
Normal parcel items (not oversize) delivered via standard shipping will have $15.99 flat-rate shipping applied to the entire cart.
For items that ship via parcel oversize or truck delivery, there will be a per-unit shipping charge based on size and weight.
In your shopping cart, you’ll see your estimated shipping cost, which is based on the lowest price shipping method available. If you select a different shipping method or live outside of the contiguous United States, your actual shipping cost may be higher.
Where Does malljoe Goods Ship?
- The 48 continental states, Alaska and Hawaii are eligible for standard, expedited and express shipping
- APO/FPO addresses, PO boxes and US territories Puerto Rico and the Virgin Islands are eligible for standard shipping, with final mile delivery by the US Postal Service
When Will My Order Ship?
Your full delivery timeframe includes both processing and shipping time. Factors such as item availability, processing time, ship method and item’s final destination are used to determine your Estimated Delivery Date.
If processing time exceeds two days, the estimated time—in business days—will be provided on the product’s page. Business days are Monday to Friday and do not include federal holidays within the United States.
Shipping time is the time it takes after an item leaves the warehouse to the time arrives at your door.
Items ordered from malljoe.com may ship from more than one location and in multiple packages. You will receive multiple shipping confirmations and tracking for each individual shipment.
Want to get your item as soon as possible? Consider purchasing through our Buy Online, Pick Up in Store program. Most products are available two hours after completing your online purchase.
What Shipping Methods Are Available?
Three shipping methods are available:
- Standard Shipping: 3–6 business days
- $5.99 flat-rate shipping will be applied to the entire cart if the same delivery option is chosen for all products
- Expedited Shipping: 2 business days
- Express Shipping: 1 business day
Please Note: If you select expedited or express shipping, your order must be received and credit must be approved by 12 p.m. EST or it may not be processed until the next business day. Expedited shipping is available for select products only. You can view complete shipping options for your product in your shopping cart.
You can view the status of your shipment by visiting our Track Your Order page.
Tracking availability varies based on the types of items you purchased, your selected shipping method and the carrier(s) of your order.
It may take one to two business days for the tracking number that you receive to be active in the carrier’s system. This means your tracking number may not provide updates for up to 48 hours. If two business days have passed after receiving your tracking number and you are still unable to track your order, please contact Customer Service.
What If I Never Received My Order?
Occasionally packages may become lost in transit, delivered to an incorrect address, arrive in separate packages or left in a different location at your home. Log in to My Account and select Order Status.
If your order is past the estimated delivery date or has been marked as delivered but cannot be located, please contact Customer Service for assistance